Free Access ServiceNow.CIS-CSM.v2026-11-06.q127 Practice Test (Page 9)

Question 36

From which places in ServiceNow can a customer service agent [sn_customerservice_agent] create a case?
(Choose three.)

A.Incident

B.Customer Service Application

C.Chat

D.Special Handling Note

E.Account

Question 37

What is the primary output from the Requirements Gathering workshop?

A.Schedules

B.Use Cases

C.Stories

D.Personas

Question 38

Which table does the Account (customer_account) table extend?

A.Service Organization (sn_customer_service_organization)

B.Customer (sn_customer_service__customer)

C.Business Location (sn_csm_business_location)

D.Company (core company)

Question 39

What is required to synchronize fields from a parent to a child case(s)?

A.The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated

B.Major Issue Management needs to be installed and certain properties enabled

C.No action required, this is a standard Customer Service Management feature

D.The role of sn_customerservice.customer_case_manager must be assigned

Question 40

Entitlements specify the level of service provided to customers.

A.False

B.True

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