A.Contacts

B.Web

C.Chat

D.Article

A.Notify lists

B.Account lists

C.Customer Product lists

D.Recipient lists

A.Major cases can be eliminated as there will be no Impact to customers

B.Guaranteed increase in customer satisfaction

C.Reduced Mean Time To Resolve (MTTR) Most Voted

D.Reduction in staff turnover

E.Reduced inbound calls from customers Most Voted

A.Product Model

B.Account

C.Service Contract

D.Contact

E.Install Base Item

A.The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated

B.Major Issue Management needs to be installed and certain properties enabled

C.No action required, this is a standard Customer Service Management feature

D.The role of sn_customerservice.customer_case_manager must be assigned