Free Access ServiceNow.CIS-CSM.v2026-11-06.q127 Practice Test (Page 5)

Question 16

Customer Service Management Administrators can delegate Contact Administration activities to specific contacts within accounts by assigning specific roles to one or more users. Which of the following roles, if assigned, would allow the user to create contacts?

A.Customer account manager (sn_customerservice.customer_account_manager)

B.Customer (sn_customerservice.customer)

C.Customer case manager (sn_customerservice.customer_case_manager)

D.Customer admin (sn_customerservice.customer_admln) Most Voted

Question 17

What is a household entity?

A.Group of people that usually share a common address and use services as a group

B.Group of customers that usually share a common address and use services as a group

C.Group of users that usually share a common address and use services as a group

D.Group of consumers that usually share a common address and use services as a group

Question 18

Which of the following is a condition for matching rules?

A.Agent domain

B.Switching

C.Assignment

D.Specific case attributes

Question 19

Which of the following best describes how the CSM application uses the Asset table?

A.CSM uses the Product table instead of the ITSM Asset table

B.ServiceNow uses the same Asset table for both CSM and ITSM. however, CSM has a different subset of fields

C.Because CSM Assets are managed differently from ITSM Assets. ServiceNow uses different Asset Tables foe CSM than it does for ITSM

D.CSM uses the Product Model table instead of the ITSM Asset table

Question 20

What benefits can be gained by integrating CSM with Field Service Management? (Choose two.)

A.Reduces agent workload

B.Work orders can be created from a case Most Voted

C.Customer can access work order details and tasks created for their case

D.Reduces monthly case volume

Premium Bundle

Newest CIS-CSM Exam PDF Dumps shared by BraindumpsPass.com for Helping Passing CIS-CSM Exam! BraindumpsPass.com now offer the updated CIS-CSM exam dumps, the BraindumpsPass.com CIS-CSM exam questions have been updated and answers have been corrected get the latest BraindumpsPass.com CIS-CSM pdf dumps with Exam Engine here:

Access CIS-CSM Premium Version

(261 Q&As Dumps, 40%OFF Special Discount: Exam-Tests)

Other Version: 1340ServiceNow.CIS-CSM.v2024-12-25.q100; 1654ServiceNow.CIS-CSM.v2023-06-05.q67; 1282ServiceNow.CIS-CSM.v2022-10-12.q39; 1376ServiceNow.CIS-CSM.v2022-09-01.q40; 1719ServiceNow.CIS-CSM.v2022-01-28.q40; 80ServiceNow.Examcollectionpass.CIS-CSM.v2022-01-17.by.murray.41q.pdf

Latest Upload: 114InsuranceLicensing.NY-Independent-General-Adjuster.v2026-11-07.q35; 125Salesforce.Analytics-Con-202.v2026-11-06.q31; 171PureStorage.FlashArray-Implementation-Specialist.v2026-11-06.q111; 136Fortinet.NSE7_FSN_AR-7.6.v2026-11-06.q101; 180ServiceNow.CIS-CSM.v2026-11-06.q127; 139Huawei.H12-521_V1.0-ENU.v2026-11-05.q59; 187Google.Professional-Machine-Learning-Engineer.v2026-11-05.q172; 241Microsoft.AZ-801.v2026-11-05.q228; 177Splunk.SPLK-3003.v2026-11-05.q101; 226Microsoft.MB-820.v2026-11-04.q131