Free Access ServiceNow.CIS-CSM.v2026-11-06.q127 Practice Test (Page 6)

Question 21

What is required to enable the Follow the sun field on the Customer Service Case form?

A.The value property on the form must be set to true and the field added to the case form

B.The value property on the form must be set to true

C.Nothing, it is a standard field

D.The plugin 'com.snc.csm_time_recording' needs to be activated

Question 22

An account is a supported external customer and a contact is a user who is an employee of an account. How many accounts can a contact be associated with?

A.Three

B.Multiple

C.One

D.Two

Question 23

By default what can customers with the customer (sn_customerservice.customer) role see on the customer service portal? (Choose three.)

A.Products Most Voted

B.Contracts

C.Publications Most Voted

D.Contacts

E.Assets Most Voted

Question 24

What is required to synchronize fields from a parent to a child case(s)?

A.The role of sn_customerservice.customer_case_manager must be assigned

B.No action required, this is a standard Customer Service Management feature

C.Major Issue Management needs to be installed and certain properties enabled

D.The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated

Question 25

What action can be performed by a Partner Admin (sn_customerservice.partner_admin) and NOT by a Partner (sn_customerservice partner) in the Customer Service Portal?

A.Can resolve cases reported by their partner accounts

B.Can view assets belonging to their partner accounts

C.Can create, view, and edit cases for their partner accounts

D.Can create and update contacts for their partner accounts

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