Free Access ServiceNow.CIS-CSM.v2026-11-06.q127 Practice Test (Page 8)

Question 31

A contact can submit a self-registration request from the customer portal with a registration code. Which of the following roles can approve the request? (Choose three.)

A.System administrator (admin) Most Voted

B.Customer administrator (sn_customerservice.customer_admin) Most Voted

C.Service organization administrator (sn_customerservice.service_organization_admin)

D.Customer service manager (sn_customerservice_manager)

E.Partner administrator [sn_customerservice.partner_admon] Most Voted

Question 32

What action is required to enable agents to create an incident record for a case?

A.They must be assigned with the snc_intemal role

B.They must be assigned with the sn_customerservice.itsm_contributor role

C.They must be assigned with the itil role

D.They must be assigned with the read role for incident

Question 33

Which application must be activated to enable customers to check in on-line for future appointments?

A.Service Organization

B.Walk-Up Experience

C.Business Location

D.Field Service Management

Question 34

What's the purpose of the Deactivate Special Handling Notes Scheduled Job?

A.Runs daily at midnight, checks all active alerts and sets the status to Expired for those that have reached their expiration dates

B.Runs weekly and must have the Active checkbox unchecked in order for Special Handling notes to be deleted by the end of the week

C.Runs at the end of the month and deactivates all Special Handling notes more than 30 days old

D.Runs on demand by the System Admin who must set specific weekly schedules and set only those that are priority 1-critical to be deactivated

Question 35

When the channel field on a case form is set to Social where are details of the social media conversations related to the case stored?

A.Social Channels

B.Social Logs

C.Additional comments

D.Work notes

E.Social Profiles

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