Free Access ServiceNow.CIS-ITSM.v2022-05-22.q262 Practice Test (Page 2)

Question 1

On a service catalog item, a customer has a requirement that the start_date is before the end_date.
Which approach is recommended to satisfy this requirement?

A.Create a Validation Script and associate it to the item

B.Create a Catalog Client Script that triggers on Submit of the Item

C.Create a Catalog Client UI Policy that triggers on Load of the Item

D.Create a Business Rule that runs on Insert or Update of the Item

Question 2

A company wants to incorporate a third-party web service to set the Address fields when an Account is inserted, if they have not already been set.
What is the optimal way to achieve this?

A.Create an after insert trigger, call an Apex @InvocableMethod method from it, and make the callout from that Apex method.

B.Create a Process, call an Apex @InvocableMethod from it, and make the callout from that Apex method.

C.Create a Process, call an Apex @future(callout=true) method from it, and make the callout from that Apex method.

D.Create an after insert trigger, call an @future(callout=true) method from it, and make the callout from that Apex method.

Question 3

In the baseline platform configuration of Change Management, which of the following are controlled by the Change Request - Normal workflow?

A.CAB Approvals, Conflict checking, Notifications

B.Approvals, Conflict Checking, Change Task Generation

C.Approvals, Notifications, Rollback

D.Risk Assessment, Change Task generation, Approvals

Question 4

If importing CI data for business services and servers on which they are deployed from excel, how many transform maps are needed to fully import data?

A.4

B.3

C.1

D.2

Question 5

Configuration items can be created via the change management process.

A.True

B.False

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