Free Access ServiceNow.CIS-ITSM.v2022-05-22.q262 Practice Test (Page 3)

Question 6

What is the purpose of "Search As" field in the contextual search table configuration?

A.When enabled, the contextual search feature will show an additional tab that shows the related articles that are permitted to be seen by the caller user.

B.When enabled, the agent can impersonate the user in the caller field and search for related knowledge articles.

C.When enabled, the agent can select which user to use when searching for related knowledge articles.

D.When enabled, the contextual search feature will show an additional tab that shows the related articles that are permitted to be seen by the user defined in the "Search as" field.

Question 7

In the baseline configuration of Change Management, which fields are included when the Copy Change UI action is used to copy a Change Request?

A.Backout Plan, Category, Change Type, Attachments, Work Notes

B.Configuration Item, Change Tasks, Approvals, Risk, Attachments

C.Change Tasks, Impact, Attachments, Planned Start Date, Risk

D.Configuration Item, Change Tasks, Risk, Backout Plan, Category

Question 8

The data in the Schedule section of the change request is just to aid reviewers and implementers. No process logic is driven off of values in these fields.

A.False

B.True

Question 9

What can you use to explore the CMDB hierarchy and table definitions?

A.CMDB Manager

B.CI Manager

C.CMDB Schema

D.CI Class Manager

Question 10

Which of the following is NOT a method for creating Knowledge Articles within ServiceNow?

A.Generated from Incident or Problem records

B.Generate from a Scheduled Report with a Target = Article

C.Direct creation by a user with the 'knowledge' role

D.Import from a Microsoft Word document

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