Free Access ServiceNow.CIS-ITSM.v2023-10-04.q260 Practice Test (Page 3)

Question 6

Which platform feature is used to determine whether an incident meets the conditions for First Call Resolution?

A.Benchmark

B.First Call Resolution field

C.Business Rule

D.Metric

Question 7

The data in the Schedule section of the change request is just to aid reviewers and implementers. No process logic is driven off of values in these fields.

A.False

B.True

Question 8

Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes.
How can an administrator meet this requirement?

A.Assign delegated administration to the subset of users to View All Data.

B.Create a new profile and role for the subset of users with the View All Data permission.

C.Create a permission set with the View All Data permission for the subset of users.

D.Enable the View All Data permission for the roles of the subset of users.

Question 9

What is the intent of the Watch List in some notifications?

A.None of the listed answers.

B.To copy people on notifications sent to the assignee.

C.To copy people on notifications sent to the caller.

D.To copy people on notifications sent to the assignment group.

Question 10

What is the purpose of the Duration field in the incident form?

A.Time elapsed since the last update by agent on the incident.

B.Time elapsed before the incident was closed.

C.Time elapsed since the last update on the incident.

D.Time elapsed before the incident was resolved.

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Question 6

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