Free Access ServiceNow.CIS-ITSM.v2023-10-04.q260 Practice Test (Page 4)

Question 11

Article Versioning can be enabled by setting the property "Enable article versioning feature" to Yes.

A.True

B.False

Question 12

How can a user with itil roles resolve a problem?

A.Manually changing the state to "Resolved"

B.None of the listed answers

C.Manually changing the state to "Closed"

D.Clicking on the Resolve button

Question 13

Incident Variable Editor can be made visible only to incidents created from record producers.

A.False

B.True

Question 14

The support manager at Universal Containers wants a dashboard that shows the number of cases that remain open as of 5:00 p.m. each day.
Which type of report should be used in the dashboard component?

A.Standard case lifecycle report where unit equals business hours

B.Custom summary report where unit equals business hours

C.Report based on a reporting snapshot that runs daily at 5:00 p.m.

D.Report based on custom report type using cases and business hours

Question 15

How can an administrator ensure article managers use specified values for custom article fields?

A.Create a formula field on the article.

B.Create different article types for different requirements.

C.Require a field on the page layout.

D.Use field dependencies on article types.

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Question 11

Question 12

Question 13

Question 14

Question 15

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