Free Access ServiceNow.CIS-ITSM.v2023-10-04.q260 Practice Test (Page 5)

How to modify the attributes copied from a problem into a change when creating a change from a problem?

A.Modify the "com.snc.problem.create_change.attributes" property in Problem properties

B.Modify the "com.snc.change.create_from_problem.attributes" property in Change properties

C.Modify the UI Action script that is used to create change

D.Modify the "com.snc.change.copy_from_from.attributes" property in Change properties

How to automatically show the user employee number when searching for a user in the caller field?

A.Modify "ref_contributions" column in the User table.

B.Modify "ref_contributions" attribute for the Caller field.

C.Modify "ref_ac_column" attribute for the Caller field.

D.Modify "ref_ac_column" column in the User table.

If you modify base instance process, it will be skipped during upgrades.

A.True

B.False

Workshops intend to understand the current processes at the organization in order to reflect them in ServiceNow ITSM.

A.True

B.False

When can a user (who has no assigned roles in the system) close an incident?

A.When the user is the Caller and the incident's State is Resolved.

B.When the user is the Caller or on the Watch list and the incident's State is Resolved.

C.When the user is the Caller and the incident's State is not already closed.

D.When the user is the Caller and the incident's State is not already resolved.

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