Free Access Salesforce.CRT-261.v2022-07-02.q122 Practice Test (Page 22)

Question 101

Universal Containers has four internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search. Which solution should a consultant recommend to meet this requirement?

A.Create a single data category group for each division and provide access using the role hierarchy.

B.Create a sharing rule for each division to provide access based on criteria of the article.

C.Create separate data category groups for each division and assign the category to a division profile.

D.Create a sharing rule for each division to provide access using the role hierarchy.

Question 102

Universal Containers wants to ensure the contracted service level requirements for its clients are being met.
What should be configured to meet this requirement?

A.Entitlement processes, contract line items, milestones, and entitlements

B.Entitlement processes, milestones, milestone actions, and entitlements

C.Entitlement processes, contracts, contract line Items, and entitlements

D.Entitlement processes, contracts, milestones, and milestone actions

Question 103

What metrics should a contact center manager consider to measure adoption of Salesforce Knowledge? (Choose 2)

A.Number of articles attached to a case

B.Number of articles created by agent

C.Number of solutions created by agent

D.Number of cases escalated by agent

Question 104

Which contact center type is most likely to implement Information Technology Infrastructure Library (ITIL) to align with industry best practices?

A.Telemarketing center

B.Human Resources (HR) help desk

C.Telesales center

D.Information Technology (IT) help desk

Question 105

Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?

A.Web-to-Case

B.Embedded Chat Service

C.Customer Community

D.Case Assignment Rules

Premium Bundle

Newest CRT-261 Exam PDF Dumps shared by BraindumpsPass.com for Helping Passing CRT-261 Exam! BraindumpsPass.com now offer the updated CRT-261 exam dumps, the BraindumpsPass.com CRT-261 exam questions have been updated and answers have been corrected get the latest BraindumpsPass.com CRT-261 pdf dumps with Exam Engine here:

Access CRT-261 Premium Version

(198 Q&As Dumps, 40%OFF Special Discount: Exam-Tests)

Other Version: 2074Salesforce.CRT-261.v2024-11-25.q211; 1834Salesforce.CRT-261.v2024-04-10.q209; 4768Salesforce.CRT-261.v2022-09-24.q149; 3415Salesforce.CRT-261.v2022-03-08.q129; 47Salesforce.Pass4surecert.CRT-261.v2022-01-06.by.uriah.119q.pdf

Latest Upload: 176NAHQ.CPHQ.v2026-09-03.q481; 114SAP.C-S4CPB-2602.v2026-09-02.q7; 110Cisco.700-805.v2026-09-02.q86; 161MSSC.CLT-4.0.v2026-09-02.q43; 126Fitness.NCSF-CPT.v2026-09-02.q18; 182Google.Generative-AI-Leader.v2026-09-02.q77; 139PECB.ISO-14001-Lead-Auditor.v2026-09-01.q39; 126Google.GCP-DE.v2026-09-01.q27; 161Cisco.300-820.v2026-09-01.q105; 154Cisco.500-220.v2026-09-01.q72