Free Access Salesforce.CRT-261.v2022-07-02.q122 Practice Test (Page 23)

Question 106

A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?

A.Create a workflow rule to update the article status to Published on the article start date.

B.Send an email reminder to update the article status to Published on the start date.

C.Create a task related to the article with a reminder set for the article start date.

D.Set the article publish date to automatically display the article on the start datE.

Question 107

The Universal Containers Contact Center has Customer Support Agents who speak Spanish and wants all cases where Spanish is the preferred language to be handled by these agents in real time. Universal Containers allows customers to contact agents through phone and chat.; Which solution should be implemented to support this?

A.Omni -Channel

B.Case Auto -Response Rules

C.Visual Workflow

D.Case Assignment Rules

Question 108

Universal Containers is experiencing system timeouts when running case reports. What should a consultant recommend to improve the performance of the reports? Choose 2 answers.

A.Remove formula fields from filter criteria.

B.Remove unnecessary columns from the reports.

C.Remove date boundaries from filter criteria.

D.Remove dashboards based on long-running reports.

Question 109

The contact center manager at Universal Containers is concerned that the first call resolution rate for their team is too low and would like to see improvement in this metric. What should a consultant recommend to improve this metric?

A.Private branch exchange

B.Workforce management

C.Interactive voice response

D.Skills -based routing

Question 110

A company wants to publish knowledge articles to its customer community. The articles should be organized for easy navigation by community members.
What should a consultant recommend?

A.Define topics for each knowledge article.

B.Define data categories with custom visibility.

C.Define a custom field to identify the subject.

D.Define article types with public sharing settings.

Premium Bundle

Newest CRT-261 Exam PDF Dumps shared by BraindumpsPass.com for Helping Passing CRT-261 Exam! BraindumpsPass.com now offer the updated CRT-261 exam dumps, the BraindumpsPass.com CRT-261 exam questions have been updated and answers have been corrected get the latest BraindumpsPass.com CRT-261 pdf dumps with Exam Engine here:

Access CRT-261 Premium Version

(198 Q&As Dumps, 40%OFF Special Discount: Exam-Tests)

Other Version: 2074Salesforce.CRT-261.v2024-11-25.q211; 1834Salesforce.CRT-261.v2024-04-10.q209; 4768Salesforce.CRT-261.v2022-09-24.q149; 3415Salesforce.CRT-261.v2022-03-08.q129; 47Salesforce.Pass4surecert.CRT-261.v2022-01-06.by.uriah.119q.pdf

Latest Upload: 176NAHQ.CPHQ.v2026-09-03.q481; 114SAP.C-S4CPB-2602.v2026-09-02.q7; 110Cisco.700-805.v2026-09-02.q86; 161MSSC.CLT-4.0.v2026-09-02.q43; 126Fitness.NCSF-CPT.v2026-09-02.q18; 182Google.Generative-AI-Leader.v2026-09-02.q77; 139PECB.ISO-14001-Lead-Auditor.v2026-09-01.q39; 126Google.GCP-DE.v2026-09-01.q27; 161Cisco.300-820.v2026-09-01.q105; 154Cisco.500-220.v2026-09-01.q72