Explanation
The best way to begin preparation for a report titled "What We Learned" regarding a recent incident involving a cybersecurity breach is to determine the sophistication of the audience that the report is meant for. The sophistication of the audience refers to their level of technical knowledge, understanding, or interest in cybersecurity topics. Determining the sophistication of the audience can help tailor the report content, language, tone, and format to suit their needs and expectations. For example, a report for executive management may be more concise, high-level, and business-oriented than a report for technical staff or peers.

Explanation
A cloud access security broker (CASB) is a tool that can help reduce the risk of shadow IT in the enterprise by providing visibility and control over cloud applications and services. A CASB can enable policy enforcement by blocking unauthorized or risky cloud applications, enforcing data loss prevention rules, encrypting sensitive data, and detecting anomalous user behavior.

Explanation
The best action that the SOC manager can recommend to help ensure new employees are accountable for following the company policy is to require all new employees to sign a user agreement to acknowledge the company security policy. A user agreement is a document that defines the rights and responsibilities of the users regarding the use of the company's systems, networks, or resources, as well as the consequences of violating the company's security policy. Signing a user agreement can help ensure new employees are aware of and agree to comply with the company security policy, as well as hold them accountable for any breaches or incidents caused by their actions or inactions.

Explanation
SOAR (Security Orchestration, Automation, and Response) is the best option to help the analyst implement the recommendation, as it reflects the software solution that enables security teams to integrate and coordinate separate tools into streamlined threat response workflows and automate repetitive tasks. SOAR is a term coined by Gartner in 2015 to describe a technology that combines the functions of security incident response platforms, security orchestration and automation platforms, and threat intelligence platforms in one offering.
SOAR solutions help security teams to collect inputs from various sources, such as EDR agents, firewalls, or SIEM systems, and perform analysis and triage using a combination of human and machine power. SOAR solutions also allow security teams to define and execute incident response procedures in a digital workflow format, using automation to perform low-level tasks or actions, such as blocking an IP address or quarantining a device. SOAR solutions can help security teams to improve efficiency, consistency, and scalability of their operations, as well as reduce mean time to detect (MTTD) and mean time to respond (MTTR) to threats. The other options are not as suitable as SOAR, as they do not match the description or purpose of the recommendation. SIEM (Security Information and Event Management) is a software solution that collects and analyzes data from various sources, such as logs, events, or alerts, and provides security monitoring, threat detection, and incident response capabilities. SIEM solutions can help security teams to gain visibility, correlation, and context of their security data, but they do not provide automation or orchestration features like SOAR solutions. SLA (Service Level Agreement) is a document that defines the expectations and responsibilities between a service provider and a customer, such as the quality, availability, or performance of the service. SLAs can help to manage customer expectations, formalize communication, and improve productivity and relationships, but they do not help to implement technical recommendations like SOAR solutions. IoC (Indicator of Compromise) is a piece of data or evidence that suggests a system or network has been compromised by a threat actor, such as an IP address, a file hash, or a registry key. IoCs can help to identify and analyze malicious activities or incidents, but they do not help to implement response actions like SOAR solutions.

Explanation
SLA (Service Level Agreement) is the best term to describe the document that defines the expectation to network customers that patching will only occur between 2:00 a.m. and 4:00 a.m., as it reflects the agreement between a service provider and a customer that specifies the services, quality, availability, and responsibilities that are agreed upon. An SLA is a common type of document that is used in various industries and contexts, such as IT, telecom, cloud computing, or outsourcing. An SLA typically includes metrics and indicators to measure the performance and quality of the service, such as uptime, response time, or resolution time. An SLA also defines the consequences or remedies for any breaches or failures of the service, such as penalties, refunds, or credits. An SLA can help to manage customer expectations, formalize communication, improve productivity, and strengthen relationships. The other terms are not as accurate as SLA, as they describe different types of documents or concepts. LOI (Letter of Intent) is a document that outlines the main terms and conditions of a proposed agreement between two or more parties, before a formal contract is signed. An LOI is usually non-binding and expresses the intention or interest of the parties to enter into a future agreement. An LOI can help to clarify the key points of a deal, facilitate negotiations, or demonstrate commitment. MOU (Memorandum of Understanding) is a document that describes a mutual agreement or cooperation between two or more parties, without creating any legal obligations or commitments. An MOU is usually more formal than an LOI, but less formal than a contract. An MOU can help to establish a common ground, define roles and responsibilities, or outline expectations and goals. KPI (Key Performance Indicator) is a concept that refers to a measurable value that demonstrates how effectively an organization or individual is achieving its key objectives or goals. A KPI is usually quantifiable and specific, such as revenue growth, customer satisfaction, or employee retention. A KPI can help to track progress, evaluate performance, or identify areas for improvement.