A.Any change of state that has significance for the management of a service or other configuration item (CI)

B.A cause, or potential cause, of one or more incidents

C.An unplanned interruption to a service, or reduction in the quality of a service

D.A problem that has been analyzed and has not been resolved

A.Service request management

B.Problem management

C.Continual improvement

D.Incident management

A.It has an intended purpose or a resultant action

B.Information should always be communicated

C.It is stored in the configuration management system

D.Meetings are always the best method of communication

A.Deciding which service requests require approval

B.Deciding how to handle service requests where the steps are unknown

C.Deciding when workarounds should be used

D.Deciding how degradations of service are resolved

A.Understanding which service requests can be accomplished with limited approvals

B.Creating new workflows for every service request

C.Separating requests relating to service failures from the degradation of services

D.Eliminating service requests which have complex workflows