A.Relationship management

B.Change control

C.Release management

D.Monitoring and event management

A.Focus on value

B.Start where you are

C.Progress iteratively with feedback

D.Collaborate and promote visibility

A.Selecting the right method, model or technique for identifying improvements

B.Tracking and managing improvement ideas from identification through to final action

C.Describing the services designed to meet the needs of a consumer group

D.Planning changes, assisting in communication, avoiding conflicts, and assigning resources

A.outputs

B.risks

C.costs

D.outcomes

A.Focus on value

B.Keep it simple and practical

C.Start where you are

D.Progress interactively with feedback