A.Facilities management
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B.Service desk

C.Technical management

D.Application management

A.An emergency change

B.A standard change

C.A change model

D.A normal change

A.Warranty

B.Outcome

C.Utility

D.Availability

A.A set of specialized organizational capabilities for delivering value to customers in the form of services

B.The capability of service providers to minimize their costs without reducing the value of the services

C.A set of specialized assets for transitioning services into the live operational environment

D.The capability of supplier to deliver services to providers in exchange for money

A.Each value stream must include all 34 ITIL practices

B.Each value stream must include suppliers or partners

C.Each value stream must include all six value chain activities

D.Each value stream must be designed for a specific scenario