Free Access ITIL.ITIL-4-Foundation.v2022-06-21.q145 Practice Test (Page 10)

Which Practice includes management of workarounds and known errors?

A.Monitoring and event management

B.Service configuration management

C.Problem management

D.Incident management

Which is the purpose of the 'monitoring and event management' practice?

A.To ensure that accurate and reliable information about the configuration of services is available when and where it is needed

B.To systematically observe services and service components, and record and report selected changes of state

C.To protect the information needed by the organization to conduct its business

D.To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

Which practice would help a user gain access to an application that they need to use?

A.Change enablement

B.Service configuration management

C.Service request management

D.Service level management

Which joint activity performed by a service provider and service consumer ensures continual value co-creation?

A.Service consumption

B.Service provision

C.Service relationship management

D.Service offering

Which statement about problems is CORRECT?

A.Problems are not related to incidents.

B.Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis.

C.Problems must be resolved quickly in order to restore normal business activity.

D.Problem prioritization involves risk assessment.

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