A.A change request is submitted to change control

B.Problem management restores the service as soon as possible

C.The problem record is deleted

D.The problem remains in the known error status

A.Design controls and metrics first, then remove those not adding value

B.Only add controls and metrics when they are needed

C.Design controls and metrics and add them individually until all are implemented

D.Only add controls and metrics that are required for compliance

A.Problems are not related to incidents.

B.Problems must be resolved quickly in order to restore normal business activity.

C.Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis.

D.Problem prioritization involves risk assessment.

A.A service relationship

B.The ITIL guiding principles

C.The ITIL service value system

D.The four dimensions of service management

A.Keep is simple and practical

B.Focus on value

C.Progress iteratively with feedback

D.Start where you are