A.The incident category

B.The incident priority

C.A change schedule

D.A self-help tool

A.It determines how the service provider is perceived

B.It ensures that incidents are resolved in timescales agreed with the customer

C.It helps direct the incident to the correct support area

D.It determines the priority assigned to the incident

A.An organization should always use an approach that combines Lean, Agile and DevOps methodologies

B.An organization should always develop competencies in methodologies and techniques that will meet their needs

C.An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis

D.An organization should always use a single technique to ensure metrics are consistent

A.Meeting stakeholder expectations for time to market

B.Providing services to agreed specifications

C.Understanding the organization's service vision

D.Understanding stakeholder needs

A.Start where you are

B.Optimize and automate

C.Collaborate and promote visibility

D.Keep it simple and practical