A.Value streams and processes

B.Organizations and people

C.Information and technology

D.Partners and suppliers

A.Change control

B.Service desk

C.Problem management

D.Continual improvement

A.Change enablement

B.Service level management

C.Service desk

D.Continual improvement

A.Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services

B.Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

C.Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology

D.Review of all capacity supplier agreements and underpinning contracts with supplier management

A.Requesting required service actions

B.Authorizing budget for service consumption

C.Ensuring access to agreed resources

D.Receiving of the agreed goods