A.Change enablement

B.Problem management

C.Information security management

D.Service configuration management

A.Change enablement

B.Information security management

C.Service configuration management

D.Problem management

A.Service value chain

B.Guiding principles

C.Practices

D.Continual improvement

A.Restricting information about the improvement to essential stakeholders only.

B.Increasing collaboration and visibility for the improvement.

C.Involving customers after all planning has been completed.

D.Engaging every stakeholder group in the same way, with the same communication.

A.Review service management practices and remove any unnecessary complexity

B.Conduct a review of existing service management practices and decide what to keep and what to discard

C.Review how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner

D.Use the four dimensions of service management to ensure coordination of all aspects of an improvement initiative