Free Access ITIL.ITIL-4-Foundation.v2022-06-21.q145 Practice Test (Page 22)

In which situation will incident management USUALLY use a separate process?

A.For information security incidents

B.For low impact incidents

C.Where no target resolution time exists

D.Where the cause must be diagnosed

What are typically recognized through notifications created by an IT service, CI or monitoring tool?

A.Requests

B.Problems

C.Events

D.Incidents

Which does the ITIL service value system discourage?

A.Coordinated authorities and responsibilities

B.Organizational silos

C.Interfaces among practices

D.Organizational agility

A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?

A.Change enablement

B.Problem management

C.Incident management

D.Service request management

Which guiding principle helps to ensure that better information is available for decision making?

A.Think and work holistically

B.Optimize and automate

C.Keep it simple and practical

D.Collaborate and promote visibility

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