Free Access ITIL.ITIL-4-Foundation.v2022-06-21.q145 Practice Test (Page 24)

Which dimension of service management considers how activities are coordinated?

A.Organizations and people

B.Value streams and processes

C.Partners and suppliers

D.Information and technology

Which value chain activity ensures the availability of service components?

A.Obtain/build

B.Engage

C.Deliver and support

D.Improve

What is defined as a change of state that has significate for the management of an IT service?

A.Event

B.Problem

C.Known error

D.Incident

Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?

A.Service level management

B.Service desk

C.Continual improvement

D.Change enablement

Which is a use of the change schedule?

A.Assigning resources to changes

B.Deciding the approval authority for changes

C.Automating the change process

D.Creating change models

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