A.A description of one or more services that help address the needs of a target consumer group

B.A set of interconnected activities that help an organization deliver a valuable service

C.A set of specialized organizational capabilities for enabling value for customers

D.Recommendations that help an organization when adopting a service management approach

A.Continual improvement

B.Relationship management
The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users. It provides a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned.
https://www.bmc.com/blogs/itil-service-desk/

C.Incident management

D.Service desk

A.To encourage a high level of collaboration within and between teams

B.To identify which support team the incident should be escalated to

C.To ensure that incidents with the highest business impact are resolved first

D.To help automated matching of incidents to problems or known errors

A.An incident

B.A problem

C.A workaround

D.A configuration item

A.Service consumption

B.Service offering

C.Service provision

D.Service management