A.Service consumption

B.Service offerings

C.Service relationship management

D.Change enablement

A.It is necessary to complete all documentation before an emergency charge is implemented

B.Authorization of emergency changes may be deferred until after implementation

C.Emergency changes are not usually recorded in the change schedule

D.Emergency changes are low risk and well understood

A.Problem management

B.Change enablement

C.Service level management

D.Service request management

A.The functionality offered by a product or service to meet a particular need

B.The amount of money spent on a specific activity or resource

C.The perceived benefits, usefulness and importance of something

D.Assurance that a product or service will meet agreed requirements

A.Excellent technical knowledge

B.Root cause analysis skills

C.Demonstration of emotional intelligence

D.Knowledge of telephony technology