Free Access ITIL.ITIL-4-Foundation.v2023-03-27.q176 Practice Test (Page 14)

Which is part of the definition of a customer?

A.The role that authorizes budget for service consumption

B.A set of specialized organizational capabilities for enabling value

C.The role that defines the requirements for a service

D.A means of enabling value co-creation

Which dimension includes the knowledge needed for the management of services?

A.Partners and suppliers

B.Information and technology

C.Value streams and processes

D.Organizations and people

How does a service consumer contribute to the reduction of disk?

A.By managing server hardware

B.By managing staff availability

C.By communicating constraints

D.By paying for the service

What is an IT asset?

A.A request from a user that initiates a service action

B.Any component that needs to be managed in order to deliver a service

C.The removal of anything that could have a direct or indirect effect on services

D.Any financially valuable component that can contribute to delivery of an IT product or service

What is a problem that has been analysed but has not been resolved?

A.Workaround

B.Known error

C.Event

D.Incident

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