A.Service value chain activities

B.Service level management

C.Service value chain inputs

D.Change control

A.To observe services and service components

B.To ensure that accurate and reliable information about the configuration of services is available when and where it is needed

C.To plan and manage the full lifecycle of all IT assets

D.To protect the information needed by the organization to conduct its business

A.Self-help systems

B.Knowledgeable support staff

C.Detailed work instructions

D.Disaster recovery plans

A.Reducing the time to compile service data

B.Pre-determined routing of a service request

C.Faster resource allocation

D.Monitoring service availability

A.To set clear business-based targets for service performance

B.To establish and nurture the links between the organization and its stakeholders

C.To support the agreed quality of a service handling all agreed, userinitiated service requests

D.To align the organization's practices and services with changing business needs