Free Access ITIL.ITIL-4-Foundation.v2023-03-27.q176 Practice Test (Page 9)

Which statement about outcomes is CORRECT?

A.An outcome can be enabled by more than one output

B.An output can be enabled by one or more outcomes

C.An outcome is a tangible or intangible activity

D.Outcomes are how the service performs

Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?

A.Continual service improvement
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B.Service strategy

C.Service operation

D.Service transition

Which practice ensures that a variety of access channels are available for users to report issues?

A.Service desk

B.Service level management

C.Incident management

D.Change enablement

Which statement about IT service management is CORRECT?
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A.It is performed by IT service providers using a mix of people, process and technology

B.It is performed by customers using a mix of IT systems, services and processes

C.It is performed by IT service providers using a mix of suppliers and their products

D.It is performed by the service desk using a mix of people, process and technology

Which is the purpose of the 'monitoring and event management' practice?

A.To systematically observe services and service components, and record and report selected changes of state

B.To protect the information needed by the organization to conduct its business

C.To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

D.To ensure that accurate and reliable information about the configuration of services is available when and where it is needed

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