Free Access ITIL.ITIL-4-Foundation.v2023-03-27.q176 Practice Test (Page 27)

Which joint activity performed by a service provider and service consumer ensures continual value co-creation?

A.Service offering

B.Service relationship management

C.Service provision

D.Service consumption

Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?

A.Service level management

B.Service desk

C.Continual improvement

D.Change enablement

Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?

A.Service request management

B.Monitoring and event management

C.Change enablement

D.Incident management

Which will help solve incidents more quickly?

A.Collaboration between teams

B.Escalating all incidents to support teams

C.Target resolution times

D.Detailed procedural steps for incident investigation

Which practice needs people who understand complex systems and have creative and analytical skills?

A.Problem management

B.Change enablement

C.Service request management

D.Service level management

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