Question 131
Identify the missing word in the following sentence.
A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services
A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services
Question 132
Identify the missing word in the following sentence.
A customer define is the [?] for a service and takes responsibility for the outcomes of service consumption.
A customer define is the [?] for a service and takes responsibility for the outcomes of service consumption.
Question 133
Identify the missing work in the following sentence.
An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.
An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.
Question 134
Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?
Question 135
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?