Free Access ITIL.ITIL-4-Foundation.v2023-03-27.q176 Practice Test (Page 29)

Which dimension includes activities and workflows?

A.Value streams and processes

B.Partners and suppliers

C.Information and technology

D.Organizations and people

Which is included in the purpose of the 'improve' value chain activity?

A.Ensuring the continual improvement of practices across all value chain activities

B.Ensuring that services continually meet expectations for quality, costs, and lime to market

C.Ensuring a shared understanding of the improvement direction for services across the organization

D.Ensuring continual engagement and good relationships with all stakeholders

Which practice recommends the use of event-based surveys to gather feedback from customers?

A.Problem management

B.Service request management

C.Change enablement

D.Service level management

What is recommended by the guiding principle 'progress iteratively with feedback'?

A.An assessment of how all the parts of an organization will affect an improvement initiative

B.A current state assessment that is carried out at the start of an improvement initiative

C.The identification of all interested parts at the start of an improvement initiative

D.An improvement initiative that is broken into a number of manageable sections

Which value chain activity ensures that ongoing service activity meets user expectations?

A.Deliver and support

B.Obtain/build

C.Plan

D.Engage

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