Free Access ITIL.ITIL-4-Foundation.v2023-03-27.q176 Practice Test (Page 30)

What should be done to determine the appropriate metrics for measuring a new service?

A.Using operational data to provide detailed service reports

B.Measuring the performance over the first six months, and basing a solution on the results

C.Asking customers open questions to establish their requirements

D.Asking customers to provide numerical targets that meet their needs

A service offering may include, access to resources, and service actions, which is an example of a service action?

A.A license allows a user to install a software product

B.A mobile phone enables a user to work remotely

C.A password allows a user connect to a Wifi network

D.A service desk agent provides support to user.

Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].

A.additional measurements

B.existing information

C.revised processes

D.new methods

Which is a result of applying the guiding principle 'progress iteratively with feedback'?

A.Understanding the customer's perception of value

B.Understanding the current state and identifying what can be reused

C.Standardization of practices and services

D.The ability to discover and respond to failure earlier

What is defined as "any component that needs to be managed in order to deliver an IT service"?

A.An event

B.An IT asset

C.A configuration item

D.A change

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