Free Access ITIL.ITIL-4-Foundation.v2024-05-21.q161 Practice Test (Page 15)

Which practice nurtures links with stakeholders at strategic and tactical levels'?

A.Service level management

B.Relationship management

C.Continual improvement

D.Supplier management

Which is an example of a service request?

A.A request for normal operation to be restored

B.A request to implement a security patch

C.A request for access to a file

D.A request to investigate the cause of an incident

Which of these activities is carried out as part of 'problem management'?

A.Diagnosing and resolving incidents

B.Escalating incidents to a support team for resolution

C.Creating incident records

D.Trend analysis of incident records

Which can act as an operating model for an organization?

A.The ITIL guiding principles

B.The service value chain

C.The four dimensions of service management

D.Continual improvement

What is defined as any financially valuable component that can contribute to the delivery of a service?

A.IT asset

B.Product

C.Event

D.Configuration item

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