A.To help information-sharing are learning

B.To provide links to related changes and known errors

C.To ensure that user expectations are realistic

D.To ensure that incidents with highest impact are resolved first

A.Value streams and processes

B.Information and technology

C.Partners and suppliers

D.Organizations and people

A.Service asset and configuration management, release and deployment management, request fulfillment

B.Service level management, service portfolio management, service asset and configuration management

C.Change management, service asset and configuration management, release and deployment
management

D.Change management, capacity management, event management, service request management

A.The low of the model helps organizations to link improvements to its goals

B.Organizations should work through the steps of the model in the sequence in which they are presented

C.The model is applicable to only certain parts of the service value system

D.Organizations should use an additional model or method to link improvements to customer value

A.Plan

B.Design and transition

C.Deliver and support

D.Improve