A.The required skills and competencies of teams and individual members of the organization

B.The activities, workflows, controls and procedures needed to achieve the agreed objectives

C.The level of integration and formality involved in the relationships between organizations

D.The information created, managed and used in the course of service provision and consumption

A.Relationship management

B.Change enablement

C.Supplier management

D.Service desk

A.Using operational data to provide detailed service reports

B.Measuring the performance over the first six months, and basing a solution on the results

C.Asking customers open questions to establish their requirements

D.Asking customers to provide numerical targets that meet their needs

A.Service desk

B.Problem management

C.Change control

D.Incident management

A.Outputs

B.Guiding principles

C.Service offerings

D.Outcomes