Free Access ITIL.ITIL-4-Foundation.v2024-05-21.q161 Practice Test (Page 10)

What is defined as "any component that needs to be managed in order to deliver an IT service"?

A.An event

B.An IT asset

C.A configuration item

D.A change

Which is a financially valuable component that can contribute to the delivery of a service?

A.Configuration item

B.Sponsor

C.IT asset

D.Service offering

What is defined as a change of state that has significance for the management of an IT service?

A.Known error

B.Incident

C.Event

D.Problem

Which problem management activity ensures that a problem can be easily tracked and management
information can be obtained?

A.Categorization

B.Detection

C.Prioritization

D.Escalation

Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

A.Categorization

B.Detection

C.Prioritization

D.Escalation

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