Free Access ITIL.ITIL-4-Foundation.v2024-05-21.q161 Practice Test (Page 12)

Which is described by the 'organizations and people' dimension of service management?

A.Communication and collaboration

B.Workflows and controls

C.Inputs and outputs

D.Contracts and agreement

Which describes the utility of a service?

A.A service that increases constraints on the consumer

B.A service that meets its service level targets

C.A service that supports the performance of the consumer

D.A service that is fit for use

Which practice requires that staff demonstrate excellent customer service skills, such as empathy and emotional intelligence?

A.Supplier management

B.Release management

C.Problem management

D.Service desk

Which practice's purpose includes creating closer more collaborative relationships?

A.Service configuration management

B.Release management

C.Supplier management

D.Information security management

Which statement about outcomes is CORRECT?

A.An outcome can be enabled by more than one output

B.An output can be enabled by one or more outcomes

C.An outcome is a tangible or intangible activity

D.Outcomes are how the service performs

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