Free Access ITIL.ITIL-4-Foundation.v2024-05-21.q161 Practice Test (Page 3)

Which is one of the MAIN concerns of the 'design and transition' value chain activity?

A.Understanding the organization's vision

B.Understanding stakeholder needs

C.Meeting stakeholder expectations

D.Ensuring service components are available

Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?

A.IT asset management

B.Service desk

C.Change control

D.Service request management

Which term is used to describe the prediction and control of income and expenditure within an organization?

A.Charging

B.Governance

C.Budgeting

D.Accounting

Which two practices use workarounds?

A.Problem management and incident management

B.Incident management and continual improvement

C.Change enablement and continual improvement

D.Change enablement and problem management

Which is a purpose of the 'service level management' practice?

A.To establish and nurture the links between the organization and its stakeholders

B.To set clear business-based targets for service levels

C.To support the agreed quality of a service handling all agreed, user-initiated service requests

D.To ensure that the organization's suppliers and their performance are managed appropriately

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