Free Access ITIL.ITIL-4-Foundation.v2024-05-21.q161 Practice Test (Page 6)

Which stakeholders co-create value in a service relationship?

A.Investor and consumer

B.Provider and supplier

C.Consumer and provider

D.Investor and supplier

In which step of the 'continual improvement model' is an improvement plan implemented?

A.Did we get there?

B.How do we get there?

C.Take action

D.What is the vision?

Which statement about outcomes is CORRECT?

A.Outcomes are one or more services that fulfil the needs of a service consumer

B.Helping service consumers achieve outcomes reduces service provider costs

C.Service providers help service consumers achieve outcomes

D.Outcomes help service consumers achieve outputs

Which activity is part of the 'continual improvement practice?

A.handing compliments and complaints from user to identify improvements.

B.Identifying the cause unplanned interruptions to service.

C.Prioritizing and creating business cases for improvement initiatives.

D.Improving relationships with and between stakeholders.

Which statement about outcomes is CORRECT?

A.Outcomes enable products to be delivered to a stakeholder

B.An outcome defines the amount of money spent on technology for a service

C.An outcome depends on at least one output to deliver a result

D.Outcomes provide assurance to stakeholders on how a service performs

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