Question 31
How is a continual improvement register used?
Question 32
Which describes a standard change?
Question 33
Which is the BEST type of resource for investigating complex incidents?
Question 34
A flaw in an application could cause a service to fail IT staff are actively analysing the application to try and understand what is going on. What is the correct name for this type of flaw?
Question 35
Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect
effect on [?].
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect
effect on [?].