A.To capture information about service issues and performance against agreed goals

B.To ensure that agreements are written simply and are easy to understand

C.To collect information about service consumer goals and objectives

D.To ensure continual improvement of services, so that they meet the evolving needs of service consumers

A.IT asset management

B.Service request management

C.Service desk

D.Change control

A.Governance

B.Continual improvement

C.Opportunity and demand

D.The service value chain

A.Ensuring that stakeholder needs are understood by the organization

B.Ensuring that service components are available when needed

C.Ensuring that services are operated to meet agreed specifications

D.Ensuring that stakeholder expectations for quality are met

A.An unplanned interruption to a service, or reduction in the quality of a service

B.A cause, or potential cause, of one or more incidents

C.An incident for which a full resolution is not yet available

D.Any change of state that has significance for the management of a configuration item (CI)