Free Access ITIL.ITIL-4-Foundation.v2024-05-21.q161 Practice Test (Page 5)

Question 16

Which statement about the 'incident management' practice is CORRECT?

A.It identifies the cause of major incidents.

B.It authorizes changes to resolve incidents.

C.It maintains detailed procedures for diagnosing incidents.

D.It resolves the highest impact incidents first.

Question 17

Which dimension of service management includes consideration of the type of relationship required with other organizations involved in the design and delivery of services?

A.Organizations and people

B.Information and technology

C.Partners and suppliers

D.Value streams and processes

Question 18

What considerations influence the supplier strategy of an organization?

A.Contracts and agreements

B.Level of formality

C.Type of cooperation with suppliers

D.Corporate culture of the organization

Question 19

What term is used to describe the functionality of a service?

A.Output

B.Outcome

C.Utility

D.Warranty

Question 20

Which is an important principle of communication in service operation?

A.It has an intended purpose or a resultant action
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B.It is stored in the configuration management system

C.Meetings are always the best method of communication

D.Information should always be communicated

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Question 16

Question 17

Question 18

Question 19

Question 20

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