Free Access ITIL.ITIL-4-Foundation.v2025-04-29.q331 Practice Test (Page 2)

A customer is a person who defines the requirements for a service and takes responsibility for the [?] of service consumption.

A.risks

B.costs

C.outcomes

D.outputs

What takes place in the "Did we get there?" step of the continual service improvement (CSI) approach?

A.An initial baseline assessment

B.Verifying that improvement targets have been achieved

C.Understanding priorities for improvement
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D.The production of a detailed CSI plan

When should the effectiveness of a problem workaround be assessed?

A.Whenever the workaround is used

B.Whenever the problem is resolved

C.Whenever the problem is prioritized

D.Whenever the workaround becomes a known error

What three elements make up the Service Portfolio?

A.Customer portfolio, service catalogue and retired services

B.Customer portfolio, configuration management system and service catalogue

C.Service pipeline, service catalogue and retired services

D.Service pipeline, configuration management system and service catalogue

What ensures that service providers and service consumers continue to create value together?

A.Service consumption

B.Service offerings

C.Service level management

D.Service relationship management

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