Free Access ITIL.ITIL-Foundation.v2022-02-06.q106 Practice Test (Page 3)

Question 6

What term describes assurance that a product or service will meet its agreed requirements?

A.Underpinning contract

B.Warranty

C.Service level agreement

D.Utility

Question 7

Which statement is CORRECT?

A.A process is a structured set of activities designed to accomplish a specific objective

B.A function is a set of responsibilities allocated to a service manager

C.A function is a set of specialised organisational capabilities

D.A process is a team or group of people and the tools they use to perform one or more activities

Question 8

Which of the following are responsibilities of a Service Level Manager?
(1) Agreeing targets in Service Level Agreements
(2) Designing the service so it can meet the targets
(3) Ensuring all needed contracts and agreements are in place

A.1 and 3 only

B.All of the above

C.2 and 3 only

D.1 and 2 only

Question 9

Which is the correct combination of items that makes up an IT service?

A.People, process and customers

B.Information technology, networks and people

C.Customers, providers and documents

D.Information technology, people and processes

Question 10

Which of the following are valid parts of the service portfolio?
1. Service pipeline
2. Service knowledge management system (SKMS)
3. Service catalogue