Free Access ITIL.ITIL-Foundation.v2022-02-06.q106 Practice Test (Page 7)

Question 26

Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?

A.Creating a baseline

B.Implementing service and process improvements

C.Reviewing measurements and metrics

D.Defining measurable targets

Question 27

Which is an objective of the design coordination process?

A.To ensure that all changes are assessed for their impact on service designs

B.TO handover new service level requirements to the service level management process

C.To ensure service design packages are handed over to service transition

D.TO document the initial structure and relationship between services and customers

Question 28

Which is an objective of access management?

A.To assist with general information, complains or comments.

B.To defect changes of state that have significance for management of an IT service.

C.To efficiently respond to requests for granting access to services.

D.To minimize the impact of incidents that cannot be prevented.

Question 29

Which one of the following would NOT be defined as part of every process?

A.Functions

B.Inputs and outputs

C.Metrics

D.Roles

Question 30

Which one of the following do major incidents require?

A.Less documentation

B.Less urgency

C.Separate procedures

D.Longer timescales

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