A.Creating a baseline

B.Implementing service and process improvements

C.Reviewing measurements and metrics

D.Defining measurable targets

A.To ensure that all changes are assessed for their impact on service designs

B.TO handover new service level requirements to the service level management process

C.To ensure service design packages are handed over to service transition

D.TO document the initial structure and relationship between services and customers

A.To assist with general information, complains or comments.

B.To defect changes of state that have significance for management of an IT service.

C.To efficiently respond to requests for granting access to services.

D.To minimize the impact of incidents that cannot be prevented.

A.Functions

B.Inputs and outputs

C.Metrics

D.Roles

A.Less documentation

B.Less urgency

C.Separate procedures

D.Longer timescales