A.2 and 3 only

B.1 and 2 only

C.All of the above

D.1 and 3 only

A.Incidents must only be logged if a resolution is not immediately available

B.The service desk decide which incidents to log

C.Only incidents reported to the service desk can be logged

D.All incidents must be fully logged

A.Coordinating the efforts required to manage multiple simultaneous transitions

B.Maintaining policies, standards and models for service transition activities and processes

C.Prioritizing conflicts for service transition resources

D.Detailed planning of the build and test of individual changes

A.Service strategy

B.Service design

C.Continual service improvement

D.Service operation

A.Passing an incident to people with a greater level of technical skill

B.Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction

C.Failing to meet the incident resolution times specified in a service level agreement

D.Notifying more senior levels of management about an incident