A.Standards

B.Academic research

C.Internal experience

D.Technology

A.Metrics and critical success factors (CSFs) for internal support teams

B.The provision of goods and services by third party suppliers

C.Service levels that have been agreed between the internal service provider and their customer

D.The provision of IT services or business services by a service provider

A.It defines the control of service assets and configurations

B.It ensures IT services are continuously aligned to business requirements

C.It reduces the duration and frequency of service outages

D.It supports the creation of a portfolio of quantified services

A.Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked

B.To define testing scripts to ensure service transitions are unlikely to ever fail

C.Provide overall planning for service transitions and co-ordinate the resources they require

D.Ensure that all service transitions are properly authorized

A.The design of the service portfolio, including the service catalogue

B.The design of market spaces

C.The design of new or changed services

D.The design of the technology architectures