Question 31
Which process is responsible to provide and maintain accurate information on all services that are being transitioned or have been transitioned to the live environment?
Question 32
Which formal agreement minimizes the risk of disputes that can occur between an IT service provider and an external supplier?
Question 33
Which role is responsible for sponsoring, designing and change managing a process and its metrics?
Question 34
Which of the following service desk organizational structures are described in service operation?
1. Local service desk
2. Virtual service desk
3. IT help desk
4. Follow the sun
1. Local service desk
2. Virtual service desk
3. IT help desk
4. Follow the sun
Question 35
What is the BEST description of a change proposal?