Free Access ITIL.ITIL-Foundation.v2022-02-06.q106 Practice Test (Page 8)

Question 31

Which process is responsible to provide and maintain accurate information on all services that are being transitioned or have been transitioned to the live environment?

A.Service catalogue management

B.Service level management

C.Service portfolio management

D.Service capacity management

Question 32

Which formal agreement minimizes the risk of disputes that can occur between an IT service provider and an external supplier?

A.Underpinning contract

B.Serviceability contract

C.Operational contract

D.Service level contract

Question 33

Which role is responsible for sponsoring, designing and change managing a process and its metrics?

A.The process practitioner

B.The process owner

C.The service owner

D.The process manager

Question 34

Which of the following service desk organizational structures are described in service operation?
1. Local service desk
2. Virtual service desk
3. IT help desk
4. Follow the sun

A.2, 3 and 4 only

B.1, 2 and 4 only

C.1, 3 and 4 only

D.1, 2 and 3 only

Question 35

What is the BEST description of a change proposal?

A.An RFC that must be implemented as soon as possible

B.An authorised change submitted to release and deployment

C.Any request for change (RFC. submitted to change management

D.A justification for a change with significant cost or risk

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