Question 31

Which process is responsible to provide and maintain accurate information on all services that are being transitioned or have been transitioned to the live environment?
  • Question 32

    Which formal agreement minimizes the risk of disputes that can occur between an IT service provider and an external supplier?
  • Question 33

    Which role is responsible for sponsoring, designing and change managing a process and its metrics?
  • Question 34

    Which of the following service desk organizational structures are described in service operation?
    1. Local service desk
    2. Virtual service desk
    3. IT help desk
    4. Follow the sun
  • Question 35

    What is the BEST description of a change proposal?
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