Free Access ITIL.ITIL-Foundation.v2022-02-06.q106 Practice Test (Page 6)

Question 21

What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

A.Configuration baseline

B.Project baseline

C.Asset baseline

D.Change baseline

Question 22

The configuration management system is part of which system?

A.The service knowledge management system

B.The information security management system

C.The capacity management information system

D.The availability management information system

Question 23

Which processes ensure the targets in the underpinning contracts are appropriate?

A.Design coordination and service level management

B.Configuration management and service portfolio management

C.Supplier management and service level management

D.Service level management and availability management

Question 24

Which process is responsible for managing relationships with vendors?

A.Change management

B.Supplier management

C.Service portfolio management

D.Continual service improvement

Question 25

In which document would you expect to see an overview of actual service achievements against targets?

A.Operational level agreement (OLA)

B.SLA monitoring chart (SLAM)

C.Service level agreement (SLA)

D.Capacity plan

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Question 21

Question 22

Question 23

Question 24

Question 25

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