Free Access ITIL.ITIL-Foundation.v2022-06-26.q116 Practice Test (Page 21)

In which of the following should details of a workaround be documented?

A.In a service level agreement (SLA)

B.In a problem record

C.In the availability management information system

D.In the IT service plan

Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

A.Service design

B.Service transition

C.Continual service improvement

D.Service operation

Which process works with change management to ensure only authorized components are used?

A.Knowledge management

B.Service asset and configuration management

C.Financial management for IT services

D.Service portfolio management

Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

A.To provide good-quality knowledge and information about services

B.To plan the resources required to manage a release

C.To ensure that a service can be managed and operated in accordance with constraints specified during design

D.To design and develop capabilities for service management

Which one of the following includes four stages called Plan, Do, Check and Act?

A.The continual service improvement approach

B.The Deming Cycle

C.The service lifecycle

D.The seven-step improvement process

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